Question 1

Which of the following is characteristic of people in high-trust relationships?

Accepted Answer

A)   a willingness to cooperate
B)   high resistance to new ideas
C)   complicated and formalized communication styles
D)   a tendency to assume the worst of other people
E)   a strong disinclination to help other people

Question 2

Ethics can be defined as

Accepted Answer

A)   the skills needed to identify and overcome business problems.
B)   the practice of sharing all relevant information with stakeholders.
C)   a written code of conduct designed to guide the actions of a company.
D)   rules of conduct or moral principles that guide individual or group behavior.
E)   a set of guidelines for evaluating how much honesty to use in a given situation.

Question 3

Marta is a middle manager at a company. Which of the following actions would help Marta build a sense of community among her team members?

Accepted Answer

A)   assign all the team roles without explaining why decisions are made
B)   emphasize how the quality of the team's work affects her chance at promotion
C)   empower each team member to set personal goals for his or her career
D)   put more emphasis on immediate results than on developing skills
E)   remind team members frequently of the customers who will use the products

Question 4

Kei produces results. He is scrupulously honest. He checks to see that his teammates have what they need. He always talks about his team's accomplishments, not his own. However, he fails to consider the impact of his company's actions on the public. Kei needs to improve in developing a sense of

Accepted Answer

A)   caring.
B)   community.
C)   character.
D)   accountability.
E)   competence. D

Question 5

Greg is the purchasing manager at a jeans-manufacturing company. He knows he could save his company money by using cheaper, thinner cotton, but he says, "Our customers count on us to provide a durable product. I do not want to let them down." What quality does this demonstrate?

Accepted Answer

A)   competence
B)   character
C)   fairness
D)   expertise
E)   community

Question 6

Ana, who wants to be a journalist, has lined up a summer internship working for her local newspaper. That kind of experience will help her develop competence.

Accepted Answer

A) True 
 B)False

Question 7

What are business ethics? Use details from the text to explain.

Accepted Answer

Business ethics are the commonly accepte...

Question 8

Character-based traits are instrumental in establishing trust in the workplace.

Accepted Answer

A) True 
 B)False  True

Question 9

Someone who has an enlarged vision of those affected by his or her business activities has a sense of accountability.

Accepted Answer

A) True 
 B)False

Question 10

Phil is a designer for a shoe manufacturer. When presenting his latest design to the management team, he made the statement, "We wanted to create a sporty shoe for old geezers who need lots of arch support." What aspect of FAIR communication does his statement fail to meet?

Accepted Answer

A)   making his motives clear
B)   avoiding misleading information
C)   presenting a recommendation
D)   communicating respectfully
E)   considering what stakeholders want

Question 11

Character refers to

Accepted Answer

A)   the stated and lived values of a company.
B)   the knowledge and skills needed to accomplish business tasks.
C)   a reputation for adhering to high moral and ethical values.
D)   a set of principles that govern behavior in the workplace.
E)   the ability to cultivate a sense of community in the workplace.

Question 12

A person of integrity will have one set of values for his or her personal life and another set of values for his or her work life.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about business ethics is true?

Accepted Answer

A)   They are skills needed to identify and overcome business problems.
B)   They are of decreasing significance to businesses in the post-trust era.
C)   They are self-formulated values prioritized and adhered to by individuals in business.
D)   They measure the extent to which employees care for the needs of the business.
E)   They are commonly held principles in the business community for acceptable behavior.

Question 14

What does the "F" in the FAIR test of ethical business communication stand for?

Accepted Answer

A)   Fresh
B)   Factual
C)   First
D)   Forthright
E)   Fitting

Question 15

In the post-trust era, most employees have faith in their leaders and colleagues.

Accepted Answer

A) True 
 B)False

Question 16

Today, most organizational cultures are moving to hierarchical and closed communication structures.

Accepted Answer

A) True 
 B)False

Question 17

Derek is the general manager of a gasket manufacturing company. He wants to give one of his employees an "Employee of the Year" award. Which of the following individuals should he choose if he is looking for an employee with a strong sense of ethics?

Accepted Answer

A)   Jordan, who shares all relevant information with stakeholders
B)   Fatima, who went to night school to acquire more job-related skills
C)   Lora, who shares the company's trade secrets with its competitors
D)   Pam, who created a spreadsheet to help track production stages
E)   Danilo, who conducts personal business on company time

Question 18

The most successful people are those whose

Accepted Answer

A)   personal values take priority over the corporate values where they work.
B)   personal values are subservient to the corporate values where they work.
C)   personal values align with the corporate values where they work.
D)   lives are ruled entirely by their personal values.
E)   lives are ruled entirely by the corporate values where they work.

Question 19

Trying to maintain transparency usually complicates situations where the law and ethical principles do not provide a clear answer.

Accepted Answer

A) True 
 B)False

Question 20

Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the consumer, and for the company's shareholders, indicates a sense of

Accepted Answer

A)   individuality.
B)   accountability.
C)   opportunity.
D)   future-orientation.
E)   endurance. B

Exam 1: Establishing Credibility

Which of the following is characteristic of people in high-trust relationships?

Correct AnswerverifiedShow Answer

Ethics can be defined as

Correct AnswerverifiedShow Answer

Marta is a middle manager at a company. Which of the following actions would help Marta build a sense of community among her team members?

Correct AnswerverifiedShow Answer

Kei produces results. He is scrupulously honest. He checks to see that his teammates have what they need. He always talks about his team's accomplishments, not his own. However, he fails to consider the impact of his company's actions on the public. Kei needs to improve in developing a sense of

Correct AnswerverifiedD

Greg is the purchasing manager at a jeans-manufacturing company. He knows he could save his company money by using cheaper, thinner cotton, but he says, "Our customers count on us to provide a durable product. I do not want to let them down." What quality does this demonstrate?

Correct AnswerverifiedShow Answer

Ana, who wants to be a journalist, has lined up a summer internship working for her local newspaper. That kind of experience will help her develop competence.

Correct AnswerverifiedShow Answer

What are business ethics? Use details from the text to explain.

Correct AnswerverifiedBusiness ethics are the commonly accepte...View AnswerShow Answer

Character-based traits are instrumental in establishing trust in the workplace.

Correct AnswerverifiedTrue

Someone who has an enlarged vision of those affected by his or her business activities has a sense of accountability.

Correct AnswerverifiedShow Answer

Phil is a designer for a shoe manufacturer. When presenting his latest design to the management team, he made the statement, "We wanted to create a sporty shoe for old geezers who need lots of arch support." What aspect of FAIR communication does his statement fail to meet?

Correct AnswerverifiedShow Answer

Character refers to

Correct AnswerverifiedShow Answer

A person of integrity will have one set of values for his or her personal life and another set of values for his or her work life.

Correct AnswerverifiedShow Answer

Which of the following statements about business ethics is true?

Correct AnswerverifiedShow Answer

What does the "F" in the FAIR test of ethical business communication stand for?

Correct AnswerverifiedShow Answer

In the post-trust era, most employees have faith in their leaders and colleagues.

Correct AnswerverifiedShow Answer

Today, most organizational cultures are moving to hierarchical and closed communication structures.

Correct AnswerverifiedShow Answer

Derek is the general manager of a gasket manufacturing company. He wants to give one of his employees an "Employee of the Year" award. Which of the following individuals should he choose if he is looking for an employee with a strong sense of ethics?

Correct AnswerverifiedShow Answer

The most successful people are those whose

Correct AnswerverifiedShow Answer

Trying to maintain transparency usually complicates situations where the law and ethical principles do not provide a clear answer.

Correct AnswerverifiedShow Answer

Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the consumer, and for the company's shareholders, indicates a sense of

Correct AnswerverifiedB

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D

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Business ethics are the commonly accepte...
View Answer

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True

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B