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Exam 11: Communication

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Question 51

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In the case of oral communication, when the message has to pass through a number of people, as the number of people increases the possibility of distortion of the message decreases.

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Question 52

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Communication messages that are passed through a great many people will most likely suffer from which of the following?

A) selective perception
B) distortion
C) lack of non-verbal cues
D) information overload
E) formal communication integration

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Question 53

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Ideally, oral communication should be used for conveying a complex and lengthy message to a large number of people.

All of the following are examples of downward communication flows except ________.

An informal communication network in an organization is typically called the ________.

Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock. In the communication process, Mary is ________.

List and explain four of the barriers to effective communication.

Which one of the following is an informal source of information for job applicants joining an organization?

Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called ________.

The mistakes committed by the sales staff suggest that sales personnel are probably experiencing which of the following as a result of their intensive training?

What is lateral communication?

Generally, which of the following methods of communication should be used for communicating a complex and lengthy message when the message has to pass through a number of people?

The advantages of oral communication are precision and tangibility.

Before communication can take place it needs a ________.

In a(n) ________ communication network, any group member can actively communicate with any other member.

Which of the following is not a drawback of written messages?

Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan?

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them in communicating across cultures. Brenda explains to new employees that ________ cultures rely heavily on nonverbal cues and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

The advantages of written communication are speed and feedback.