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Exam 10: Motivating and Satisfying Employees and Teams

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Question 81

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If Berkeley Shirtmakers ties compensation directly to output by paying an employee a certain amount for each unit of output produced, it is using

A) the soldiering system.
B) an illegal system.
C) the Mayo system.
D) a piece-rate system.
E) a system that reduces the pay of most manufacturing employees.

F) B) and E)
G) None of the above

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Question 82

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Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr. Smith decided that things needed to chang -Refer to Garrett Enterprise. When employees interact with each other, what needs are they meeting?

A) Physiological
B) Safety
C) Social
D) Esteem
E) Self-actualization

F) A) and D)
G) A) and C)

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Question 83

Multiple Choice

Review LaterAdd Note

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr. Smith decided that things needed to chang -Refer to Garrett Enterprise. What type of employees does Garrett Enterprise currently have?

​It is estimated that 83 percent of the workforce works from home for part of the day. Cisco is ranked number one in firms with telecommuters with ___ of its employees classified as "regular" telecommuters.

IBM, Eastman Kodak, and Hewlett-Packard are organizations that emphasize long-term employment, collective decision making, individual responsibility for the outcomes of decisions, and moderately specialized career paths. These companies are examples of ____ firms.

When Sara was recognized by the store manager at a store meeting for exceeding all of her past year's objectives and when the announcement of her promotion to assistant store manager was made, which need of hers was filled?

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

Maslow's hierarchy of needs includes psychological needs, safety needs, social needs, security needs, and self-importance needs.

Jon has the chance to get promoted into a higher paid management position if he continues to exceed his goals in his current position. Thus, he has high ____. He loves the company and is excited about the new position opportunity. Thus, he also has high ____.

Food, shelter, and clothing will probably satisfy a person's physiological needs.

During the storming phase of team development, the team has just been created.

The Hawthorne studies revealed that employees who are happy and satisfied with their work will perform better. Out of this study and others like it, the ____ movement was born.

What is the main weakness of Maslow's hierarchy of needs and Herzberg's motivation-hygiene theory?

Use Maslow's hierarchy of needs concept to explain why you would expect to be more concerned about finding somewhere to stay after your house burned down than you would be about receiving a certificate of appreciation from the non-profit for which you volunteer.

Herzberg thought a state of complete satisfaction was common among employees.

What is goal-setting theory and how can an organization benefit from it?

When Mary Smith accepted a position with Xerox Corporation in San Francisco, she knew little about what to expect. However, all her fears soon dissolved. One week before she began, she received a thorough orientation to the company, was introduced to her co-workers, was invited to lunch daily, and was encouraged to join a company-sponsored employees' club. Xerox seems to be satisfying Mary's ____ needs.

If you were a manager who made sure that rewards were distributed to your employees fairly based on their performance and that each employee clearly understood the basis for his or her own pay, you would be using

Under Taylor's scientific management system, what did management have the responsibility to determine about an employee's work, and what did the employee have the responsibility to decide?

An action directly following a particular behavior is called a(n)