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The service-level agreement (SLA)manager serves as the primary point of contact for any issues related to the delivery of the services covered in the SLA.

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Which of the following is true about public cloud computing?


A) It is expensive.
B) It is less secure.
C) It is relatively slow.
D) It is less agile.

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What does the Type 2 Statement on Standards for Attestation Engagements 16 (SSAE 16) evaluate?


A) It reports on the issues faced by an organization integrating with cloud computing environment.
B) It reports on the suitability of the design of the controls of a service provider over a period of time.
C) It reports on the fairness of the presentation of management's description of a service organization's system.
D) It reports on the upfront infrastructure costs of a firm and on projects that differentiate their core business process.

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Which of the following types of clouds is integrated through networking and is composed of both private and public clouds?


A) Symmetric cloud
B) Grid cloud
C) Hybrid cloud
D) Asymmetric cloud

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Identify the goal of a service-level agreement.


A) To provide an international assurance standard for allowing public accountants to issue a report for use by user organizations
B) To manage expectations between customer and service provider by creating a common understanding about services,priorities,and responsibilities
C) To create complex systems that run themselves,while keeping the system's complexity invisible to the end user in a public cloud environment
D) To report on the fairness of the presentation of management's description of a service organization's system

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_____ enables application developers to develop,test,and run their software solutions on a cloud platform without the cost and complexity of buying and managing the underlying hardware and software.


A) Autonomic computing
B) Service portfolio management
C) Platform as a service
D) Security as a service

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Which of the following processes defines periodic formal reviews between the outsourcing company and its service provider and explicit escalation procedures in the event of a disagreement?


A) A service-level agreement
B) Smart sourcing
C) Governance process
D) A research and analysis process

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_____ is an arrangement in which one company contracts with another organization to provide services that could be provided by company employees.


A) Outsourcing
B) Scaling
C) Marketing
D) Manufacturing

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Describe the three basic alternatives of ownership of assets and facilities in an outsourcing contract.

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The ownership of assets and facilities i...

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Identify the termination clause that breaks the outsourcing agreement irreparably and defeats the purpose of making the contract in the first place.


A) Termination for failure to meet service and performance levels
B) Termination for material breach of contract
C) Termination for convenience
D) Termination for financial crises

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Identify the goal of outsourcing governance procedures.


A) To report on the fairness of the presentation of management's description of a service organization's system and the suitability of the design of the controls
B) To create complex systems that run themselves,while keeping the system's complexity invisible to the end user in a public cloud environment
C) To provide data and resources on the upfront infrastructure costs of a firm and on projects that differentiate their core business process
D) To ensure that the outsourcing initiative succeeds,even as personnel,business needs,and operating conditions change

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Describe hybrid cloud computing.

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A hybrid cloud is composed of both priva...

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Which of the following is true about outsourcing?


A) Organizations outsource to reduce the money spent on tax and revenue.
B) Organizations outsource to decelerate a product's time to market.
C) Organizations outsource to increase production cost.
D) Organizations outsource to improve their focus on core operations.

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A firm in the United States outsources its technical support to a firm in South Asia.The technical support firm collects customers' personal data and submits them to the service provider.However,a customer would not want information about him or her to be available to others without his or her approval.Identify the issue associated with offshore outsourcing that would arise if the service provider is not particularly careful to ensure it has control over who has access to their data.


A) Diminishing cost advantages
B) Tax evasion
C) Data privacy
D) Jurisdiction

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Xsis Inc.is an information technology (IT) and services company.It used to outsource its technical support calls to a company located in a Southeast Asian country.Xsis Inc.started receiving a lot of complaints from customers on language difficulties and delays in reaching senior technicians when speaking to support personnel.The reduction in the volume of calls for its services led Xsis Inc.to terminate its outsourcing contract.Identify the appropriate issue related to outsourcing that led Xsis Inc.to terminate its contract with the company in Southeast Asia.


A) Employee morale
B) Technical and legal issues
C) Negative impact on customer relationships and satisfaction
D) Data security and integrity issues

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The ability of information technology (IT) systems to manage themselves and adapt to changes in the computing environment,business policies,and operating objectives is known as _____.


A) virtualization
B) autonomic computing
C) visualization
D) smart sourcing

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Which of the following is a true statement?


A) Organizations that do not outsource probably have greater recruiting expenses than outsourcing organizations.
B) Organizations that do not outsource have lesser cost of production than outsourcing organizations.
C) Organizations that do not outsource have lesser marketing and deployment expenses than outsourcing organizations.
D) Organizations that do not outsource pay more tax than outsourcing organizations.

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When the people of an organization doing the work for another organization are located in another country,the arrangement is called _____.


A) horizontal integration
B) business unit sponsoring
C) offshore outsourcing
D) functional decomposition

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A healthcare organization in Canada outsources its insurance work to a service provider in South Asia.The employees in South Asia used to receive less than half the salary that the employees in Canada received.But in recent years,there has been a rapid increase in employees' salaries in South Asia.Slowly,the healthcare organization is reducing the level of outsourcing and is employing people in Canada.Which of the issues associated with offshore outsourcing describes the above scenario?


A) Diminishing cost advantages
B) Important technology issues
C) Frictional unemployment issues
D) Data privacy and integrity issues

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Substantive law is the part of the law that creates,defines,and regulates rights,including the law of contracts.

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