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Exam 19: Operations and Services Management

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Question 91

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An organization establishes a ___ when it has a core competency that sets it apart from its competitors and gives it an advantage over them in the marketplace.

A) core advantage
B) market advantage
C) competitive advantage
D) competency advantage
E) management advantage

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Question 92

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Improving the paint quality on your product to make it last longer for your customer is an example of

A) value chain management.
B) value creation.
C) supply chain management.
D) PERT.
E) problem solving.

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Question 93

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All top executives focus on moving services and products into the hands of customers in ways that create loyalty and profits.

Organizations can create a ___ by utilizing a ___ that clearly sets it apart from its competitors and gives it an advantage over them in the marketplace.

Internal customers are those individuals or groups found within the organization who use or depend on one another's work in order to do their own job well.

A good tip for using self-management for career success would be

Supply chain management links all operations dealing with resource supplies strategically.

Operating efficiencies that increase productivity are a way to increase competitive advantage.

Remanufacturing, as a trend in manufacturing technology, takes things apart and rebuilds them as products to be used again.

Sequel Lifestyle Hotels doesn't use a customer call centre, resulting in an annual savings of $150,000. Instead the company encourages guests to make their own bookings online or to directly email employees. Sequel Lifestyle Hotels accomplishes the above activity by embracing ___.

Break-even analysis can be used to ___.

Flexibility and adaptability are key in achieving effective process reengineering.

Process reengineering is a necessary step towards achieving a competitive advantage.

Productivity is not essential to achieving a competitive advantage.

Susanna buys kitty litter at her local pet store. She is a(n) ___.

Technology that can function like mass production where a client is passed from point to point for various aspects of service delivery is defined as ___ technology.

Design for disassembly is very difficult to achieve in a small-batch production facility.

In a process value analysis, only those steps in the workflow found within the core processes are considered.

Organizations that want to compete in the world marketplace as "world-class companies" can gain a competitive advantage by having their operations achieve ___.

Why is value and supply chain management important in operations management?