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Which of the following statements regarding the Dreamliner 787 is true?


A) Boeing has found partners in over a dozen countries.
B) The new aircraft incorporates a wide range of aerospace technologies.
C) The new aircraft uses engines from not one,but two manufacturers.
D) Boeing will add only 20 to 30 percent of the aircraft's value.
E) All of the above are true.

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Which of the following represents a reason for globalizing operations?


A) to improve the supply chain
B) to improve operations
C) to expand a product's life cycle
D) to attract and retain global talent
E) all of the above

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Standardization is an appropriate strategy in which stage of the product life cycle?


A) introduction
B) growth
C) maturity
D) decline
E) retirement

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A company is choosing an outside firm to provide its payroll services.It has chosen four comparative categories of interest: client reviews,financial condition,IT capabilities,and government stability.These categories have been assigned weights of 30%,10%,20%,and 40%,respectively.Three potential providers were scored on each of those factors (see table below)using a scale of 1-10,with a score of 1 meaning worst possible and 10 meaning best possible.Using the factor-rating method,which provider should be chosen? A company is choosing an outside firm to provide its payroll services.It has chosen four comparative categories of interest: client reviews,financial condition,IT capabilities,and government stability.These categories have been assigned weights of 30%,10%,20%,and 40%,respectively.Three potential providers were scored on each of those factors (see table below)using a scale of 1-10,with a score of 1 meaning worst possible and 10 meaning best possible.Using the factor-rating method,which provider should be chosen?

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Provider A: 2(.3)+ 8(.1)+ 5(.2)+ 3(.4)= ...

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Response-based competitive advantage can be:


A) flexible response.
B) reliable response.
C) quick response.
D) all of the above.
E) none of the above.

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Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be LEAST concerned with at the present time?


A) increase capacity
B) long production runs
C) standardization
D) cost cutting
E) fewer rapid product changes

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A company is deciding between 2 foreign firms to provide its call center services.A factor-rating method is used.Factors are rated on a scale of 1-10,with 10 being the best score. A: If the factors are weighted equally (respective weights of .3333),which firm is preferred? B: Suppose a consultant recommended that Factor 2 be twice as important as Factor 1,while Factor 3 should be four times as important as Factor 1.Which firm is best now using a weighted method? (Round your weights to the nearest four decimal places. ) A company is deciding between 2 foreign firms to provide its call center services.A factor-rating method is used.Factors are rated on a scale of 1-10,with 10 being the best score. A: If the factors are weighted equally (respective weights of .3333),which firm is preferred? B: Suppose a consultant recommended that Factor 2 be twice as important as Factor 1,while Factor 3 should be four times as important as Factor 1.Which firm is best now using a weighted method? (Round your weights to the nearest four decimal places. )

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A: Firm A = 10(.3333)+ 7(.3333)+ 4 (.333...

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Which of the international operations strategies uses the existing domestic model globally?


A) international strategy
B) global strategy
C) transnational strategy
D) multidomestic strategy
E) worldwide strategy

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Production processes are being dispersed to take advantage of national differences in labor costs.

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Outsourcing manufacturing is also known as:


A) license manufacturing.
B) sublease manufacturing.
C) concurrent manufacturing.
D) hollow manufacturing.
E) contract manufacturing.

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Porter's Five Forces Model contains which of the following?


A) immediate rivals
B) potential entrants
C) customers
D) suppliers
E) all of the above

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What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers?


A) nearshoring
B) farshoring
C) offshoring
D) outsourcing
E) backsourcing

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Which of the following does NOT represent a valid reason for globalizing operations?


A) reduce costs
B) improve the supply chain
C) reduce responsiveness
D) attract and retain global talent
E) understand markets

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Franz Colruyt has achieved low-cost leadership through:


A) effective use of voice mail.
B) plastic,not paper,shopping bags.
C) background music that subtly encourages shoppers to buy more.
D) converting factories,garages,and theaters into retail outlets.
E) exclusive use of the Euro.

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Experience differentiation:


A) isolates the consumer from the delivery of a service.
B) is an extension of product differentiation in the service sector.
C) uses only the consumer's senses of vision and sound.
D) keeps consumers from becoming active participants in the service.
E) attempts to make the service experience different for every single customer.

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How can global operations improve the supply chain?

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The supply chain can often be ...

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The ability of an organization to produce services that,by utilizing the consumer's five senses,have some uniqueness in their characteristics is:


A) sensory response.
B) time-based competition.
C) differentiation.
D) flexible response.
E) experience differentiation.

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A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:


A) customization of the product.
B) setting equipment utilization goals below the industry average.
C) speed of delivery.
D) constant innovation of new products.
E) maintaining a variety of product options.

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One reason to globalize is to learn to improve operations.

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An organization that has worked to achieve global uniformity in cultural and ethical issues such as bribery,child labor,and environmental regulations is ________.

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the World ...

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