Question 1

Compared to emotions, moods tend to be more generalized positive or negative feelings.

Accepted Answer

A) True 
 B)False

Question 2

When you say you like chocolate ice cream, you are expressing an__________.

Accepted Answer

The answer of When you say you like chocolate ice...

Question 3

Which of the following statements is true with respect to job satisfaction and performance?

Accepted Answer

A)   Job satisfaction does not cause performance.
B)   Performance does not cause job satisfaction.
C)   Rewards cause both job satisfaction and performance.
D)   Rewards do not cause job satisfaction.
E)   Rewards do not cause performance.

Question 4

The __________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses.

Accepted Answer

A)   sociological
B)   values
C)   perceptual
D)   physical
E)   cognitive

Question 5

Define display rules. Give several examples of how display rules impact work cultures in different countries.

Accepted Answer

Display rules, also called informal stan...

Question 6

Inconsistencies between the emotions a person feels and the emotions a person projects is called emotional dissonance.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a false statements regarding job satisfaction findings?

Accepted Answer

A)   About 45 percent of workers reported job satisfaction in 2009.
B)   Job satisfaction is down.
C)   Job satisfaction is lower among the youngest workers.
D)   There are gender differences in job satisfaction and how it is dealt with.
E)   Job satisfaction is lower in smaller companies.

Question 8

__________ is known for using the term cognitive dissonance to describe a state of inconsistency between an individual's attitudes and his or her behavior.

Accepted Answer

The answer of __________ is known for using the term...

Question 9

The frequency and intensity of emotions have been shown to be consistent across cultures.

Accepted Answer

A) True 
 B)False

Question 10

Rational commitment reflects feelings that the job serves one's financial, developmental, and professional interests.

Accepted Answer

A) True 
 B)False

Question 11

Affective Events Theory includes all of the following components EXCEPT:

Accepted Answer

A)   work environment.
B)   work events.
C)   physical reactions.
D)   personal predispositions.
E)   job satisfaction.

Question 12

The five facets of job satisfaction measured by the Job Descriptive Index are __________.

Accepted Answer

A)   the work itself, quality of supervision, relationships with co-workers, promotion opportunities, and pay
B)   skill variety, task identity, task significance, autonomy, and feedback
C)   the work itself, task identity, task significance, autonomy, and opportunities for learning
D)   quality of supervision, relationships with co-workers, opportunities for learning, pay, and autonomy
E)   autonomy, relationships with peers, relationships with superiors, feedback, and the work itself

Question 13

__________ is the degree to which individuals feel positively or negatively about their jobs.

Accepted Answer

The answer of __________ is the degree to which individuals...

Question 14

Emotional labor is a situation where a person displays organizationally desired emotions during interpersonal transactions at work.

Accepted Answer

A) True 
 B)False

Question 15

Self-conscious emotions help individuals stay aware of and regulate their relationships with others.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements regarding deep acting and surface acting is correct?

Accepted Answer

A)   Deep acting is hiding your inner feelings and forgoing emotional expressions as a response to display rules.
B)   Surface acting is trying to modify your true inner feelings based on display rules.
C)   Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.
D)   Deep acting and surface acting are two terms reflecting ways of behavior when a person's ethics is somewhat questionable.
E)   Deep acting is trying to modify your true inner feelings based on your personal standards for behavior.

Question 17

Attitudes are acquired from all of these sources EXCEPT:

Accepted Answer

A)   friends.
B)   teachers.
C)   business models.
D)   role models.
E)   culture.

Question 18

Attitudes are influenced by values and are acquired from the same sources as values: friends, teachers, parents, role models, and culture.

Accepted Answer

A) True 
 B)False

Question 19

____________ is the ability to know how others are viewing things.

Accepted Answer

The answer of ____________ is the ability to know how...

Question 20

The six major categories of emotions identified by researchers are

Accepted Answer

A)   fear, joy, love, sadness, interest, and surprise.
B)   happiness, love, disappointment, calm, pleasure, and bliss.
C)   anger, fear, joy, love, sadness, and surprise.
D)   joy, love, calm, pleasure, fear, and disappointment.
E)   bliss, sadness, surprise, joy, anger, and happiness.

Exam 4: Emotions, Attitudes, and Job Satisfaction

The __________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses.

Correct AnswerverifiedShow Answer

__________ is known for using the term cognitive dissonance to describe a state of inconsistency between an individual's attitudes and his or her behavior.

Correct AnswerverifiedShow Answer

Which of the following is a false statements regarding job satisfaction findings?

Correct AnswerverifiedShow Answer

Compared to emotions, moods tend to be more generalized positive or negative feelings.

Correct AnswerverifiedShow Answer

Self-conscious emotions help individuals stay aware of and regulate their relationships with others.

Correct AnswerverifiedShow Answer

Which of the following statements regarding deep acting and surface acting is correct?

Correct AnswerverifiedShow Answer

Define display rules. Give several examples of how display rules impact work cultures in different countries.

Correct AnswerverifiedDisplay rules, also called informal stan...View AnswerShow Answer

Attitudes are acquired from all of these sources EXCEPT:

Correct AnswerverifiedShow Answer

The frequency and intensity of emotions have been shown to be consistent across cultures.

Correct AnswerverifiedShow Answer

Rational commitment reflects feelings that the job serves one's financial, developmental, and professional interests.

Correct AnswerverifiedShow Answer

Inconsistencies between the emotions a person feels and the emotions a person projects is called emotional dissonance.

Correct AnswerverifiedShow Answer

Affective Events Theory includes all of the following components EXCEPT:

Correct AnswerverifiedShow Answer

Which of the following statements is true with respect to job satisfaction and performance?

Correct AnswerverifiedShow Answer

The five facets of job satisfaction measured by the Job Descriptive Index are __________.

Correct AnswerverifiedShow Answer

____________ is the ability to know how others are viewing things.

Correct AnswerverifiedShow Answer

When you say you like chocolate ice cream, you are expressing an__________.

Correct AnswerverifiedShow Answer

The six major categories of emotions identified by researchers are

Correct AnswerverifiedShow Answer

__________ is the degree to which individuals feel positively or negatively about their jobs.

Correct AnswerverifiedShow Answer

Attitudes are influenced by values and are acquired from the same sources as values: friends, teachers, parents, role models, and culture.

Correct AnswerverifiedShow Answer

Emotional labor is a situation where a person displays organizationally desired emotions during interpersonal transactions at work.

Correct AnswerverifiedShow Answer

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Display rules, also called informal stan...
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