FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 4: Process Analysis

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 91

Multiple Choice

Review LaterAdd Note

Review Later

Which one of the following statements about benchmarking is TRUE?

A) Benchmarking is useful only when a company compares itself against other companies.
B) Because of the power of benchmarking,specific plans of action are not necessary.
C) Benchmarking is the same as the plan-do-check-act cycle in continuous improvement.
D) Benchmarking focuses on setting quantitative goals for continuous improvement.

Correct Answer

verified

Show Answer

Question 92

Multiple Choice

Review LaterAdd Note

Review Later

________ estimates the proportion of time spent by people or machines on different activities,based on randomized observations over time.

A) The time study method
B) The elemental standard data approach
C) The predetermined data approach
D) The work sampling method

Correct Answer

verified

Show Answer

Question 93

True/False

Review LaterAdd Note

A fishbone diagram identifies which category is most frequently observed out of all the categories for which you have data.

Performance measures that are established for a process are known as metrics.

A benchmarking team develops improvement plans and team assignments.Once the plans are implemented it monitors progress and recalibrates benchmarks as improvements are made.This phase of the benchmarking process is called:

A special feature that service blueprints often use to distinguish steps that are seen by the customer from those that are not seen by the customer is:

A special flowchart of a service process that shows which of its steps have high customer contact is a(n)________.

The first unit of production takes 12 hours to produce and the learning rate is expected to be 80 percent.How long will it take to produce the fourth unit?

The sales team has just finished creating a process chart of the sales-call process.After fifteen minutes of high-fiving,they decide to tape the flowchart to the conference room wall and stand back a safe distance admiring the many symbols on the chart.You join them,and while you don't know much about sales calls,your expertise in process analysis and improvement is well-respected.What would you look for in the chart that would let you know whether their sales-call process was well-conceived?.

A professor can grade a quiz in 30 seconds.Over the course of an academic year he has 6 sections of a course with an average of 30 students with 10 quizzes in each section.If he is paid $40 an hour,how much is his annual quiz-grading labor cost to the university?

A task that exhibits no learning effects has a zero percent learning curve.

Performance measures such as average response times,repair times,and percent defective are referred to as:

________ is a continuous,systematic procedure that measures a firm's products,services,and processes against those of industry leaders.

Fatigue,rest,or unavoidable delays are factored into a work standard by the performance rating factor.

A systematic approach to process analysis includes the step:

________ is the act of reproducing the behavior of a process using a model that describes each step of the process.

A welder can weld 2 angle irons together in 2 minutes.Over the course of an entire year he will assemble 1,000 units,each of which requires 2 such welds (i.e. ,welding two angle irons together is one step,and two such steps are needed per unit) .If he is paid $30 an hour,how much is his annual welding labor cost?

Which of these questions is not one of the initial round questions typically used to uncover opportunities during a process redesign?

________ is represented in a process flow chart when an outgoing arrow from one step splits into two or more arrows that lead to different boxes.

The step in process analysis that immediately follows the scope definition phase is the: